Return requests If there is an issue with a product you received, please contact XUXUMART and provide: - Your order number - Name of the affected product - Description of the issue - Photos of the product, if applicable XUXUMART will review the order status and the information provided and advise you on the appropriate resolution. Food products Due to the nature of food products, particularly fresh, chilled, and frozen items, returns and refunds are reviewed on a case-by-case basis depending on the condition of the product and the order. If an item is damaged, incorrect, or has another issue, please contact us as soon as possible after receiving your order. Refunds If your order is eligible for a refund, XUXUMART will confirm the refund amount and method during the support process. Please do not return any products before receiving instructions from XUXUMART.