How much do I need to spend to qualify for free shipping? Dry-goods orders qualify for free shipping from ¥12,000. For chilled/cool orders, the threshold may be ¥12,000 or ¥15,000 depending on the destination. Orders of ¥20,000 or more may qualify for both standard and chilled-delivery charges to be covered, subject to the applicable conditions. Do vouchers affect the free-shipping threshold? Free-shipping eligibility is calculated using the merchandise subtotal before vouchers or promotional discounts are applied. Do you deliver to Hokkaido? Yes. Shipping to Hokkaido is handled under the conditions for distant regions. Do you deliver to Okinawa? XUXUMART currently does not ship to Okinawa. Is there an additional fee for chilled delivery? There may be. The chilled-delivery surcharge is approximately ¥650, but the actual amount depends on the destination, quantity, and type of products. Can dry and chilled products be packed together? Yes, when appropriate. The maximum weight per package is approximately 29–30 kg. How long does delivery take? Order preparation and packing usually take approximately one day, followed by approximately 1–2 days for delivery. Actual delivery times vary depending on the destination and shipping conditions. Can I choose my delivery date and time? If you have a preferred delivery date or time, please let us know during order processing. XUXUMART staff will confirm the available options based on the delivery service. How can I track my order? Once your order has been shipped and a tracking number is available, XUXUMART will provide tracking information so you can check the delivery status. What should I do if there is a problem with my order? Please contact XUXUMART as soon as possible with your order number, affected product details, a description of the issue, and photos if applicable.