Thank you for choosing XUXU MART and for your continued support. To help protect your interests and ensure that product concerns are handled clearly and efficiently, we would like to explain how we assist with faulty products and quality issues.

For customers who purchased in store

If an item purchased at a XUXU MART store is faulty or has a quality issue, please bring the affected product and your receipt to the store. Our staff will inspect the item and, depending on the circumstances, assist with a like-for-like replacement, a refund or an exchange for a different product of the same value.

Why do we need the actual product?

Most products at XUXU MART are sourced from distributors. Having the actual product allows us to check its condition, verify the issue and work with the supplier to determine the appropriate support. If the faulty product is not brought directly to the store, we regret that we are unable to process a return, exchange or refund. Photos and descriptions can provide useful information, but they are not sufficient on their own to accurately assess the condition of the product.

We welcome your feedback

If you are unhappy with a product, please let XUXU MART know so that we can investigate, assist you and improve our service. Your feedback helps us identify areas for improvement and serve you better. Thank you for your understanding, cooperation and continued support of XUXU MART.